Packnet Blog

Get the latest VoIP news, views and opinions with the PackNet VoIP blog. Keep up to date with the latest happenings in the world of telecommunications.

Major Update to Incoming Calls – Monday 10th January

Major Update to Incoming Calls – Monday 10th January

January 5, 2022 | Callum Douglas - Byrnes

We’re kicking off 2022 with a major revamp to the Incoming Calls section, bringing it in line with the look and feel of our newer pages. In addition to new user interface updates, read this guide to discover brand new features and learn how to use them. Incoming Calls front page To improve our user […]

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Two Metis reports that your Accounts Team need to know

Two Metis reports that your Accounts Team need to know

December 3, 2021 | Callum Douglas - Byrnes

First up is the Purchase Invoice report. This shows all billing history between your company and Packnet. In short, everything you have bought from Packnet. Immediately see the owing balance on your account by age, plus see reminders of the due dates on all invoices awaiting payment. Report Filters The report allows filtering by date […]

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Time of Day Routing for the Holiday Period

Time of Day Routing for the Holiday Period

November 25, 2021 | Callum Douglas - Byrnes

In this guide, we’ll show you how to set up basic Time of Day Routing (TODR) rules for the bank holidays, and an advanced guide using our own holiday working hours where, in addition to bank holidays, we also start late and close early.  How to set your number to Out of Office for Monday […]

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New website! New Logo! Same us!

New website! New Logo! Same us!

April 17, 2020 | Callum Douglas - Byrnes

  We have rebranded (cheers heard in the distance)! We have a new website and a new logo! As is tradition, a blog post full of SEO jargon and management-speak must follow. Strap in. We worked with Manchester-based, web-design company Webpraxis to overhaul our existing site with a clean, modern design, and an emphasis on […]

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The Wonders of On-hold Music [Infographic]

The Wonders of On-hold Music [Infographic]

May 7, 2019 | Mimi Dlodlo

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

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4 VoIP features every business needs to have [Infographic]

4 VoIP features every business needs to have [Infographic]

May 2, 2019 | Mimi Dlodlo

Voicemail-to-Email An average worker spends up to 4 hours per day checking their emails. This means that in a normal workday, every other minute someone is checking their emails. Voicemail to Email takes advantage of this by making it easier for staff to see and respond to new voicemails. While not only improving responsiveness, Voicemail […]

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April Bank Holiday Closure

April Bank Holiday Closure

April 16, 2019 | Mimi Dlodlo

Due to public holidays in the UK, the Packnet office will be closed during normal business hours from Friday 19th April to Monday 22nd April.  We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Thursday 18th April. Read on for answers […]

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February Release Update – Including new Transaction Report

February Release Update – Including new Transaction Report

February 28, 2019 | Mimi Dlodlo

In the spirit of ending the shortest month with a bang, we’ve got everyone new updates! Transaction Report What is it? It outputs a .csv file that contains all active transactions for a specified time period, starting from January 2019. New transaction report data will be available to download after 22:30 on the 1st of […]

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The benefits of using inbound call management software

The benefits of using inbound call management software

February 22, 2019 | Mimi Dlodlo

Customer experience can make or break your business. So why settle for giving your customers subpar treatment when you can make their world – and yours – a whole lot better. And how you wonder? An inbound call management system. Reduce wait and call time It’s no secret, we’re a society that lives for instant […]

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Hardware Spotlight | Polycom SoundStation IP 5000

Hardware Spotlight | Polycom SoundStation IP 5000

November 23, 2018 | Mimi Dlodlo

Designed for small conference rooms and executive offices, the compact Polycom SoundStation IP 5000 delivers efficiency and effectiveness to any conversation. The device features Polycom’s famed HD Voice technology, a 360-degree microphone and broad SIP interoperability. The Sparkling Specs Sick to death of missing key information and having to ask others to repeat themselves (daunting […]

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