Packnet Blog

Get the latest VoIP news, views and opinions with the PackNet VoIP blog. Keep up to date with the latest happenings in the world of telecommunications.

New website! New Logo! Same us!

New website! New Logo! Same us!

April 17, 2020 | Callum Douglas - Byrnes

  We have rebranded (cheers heard in the distance)! We have a new website and a new logo! As is tradition, a blog post full of SEO jargon and management-speak must follow. Strap in. We worked with Manchester-based, web-design company Webpraxis to overhaul our existing site with a clean, modern design, and an emphasis on […]

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The Wonders of On-hold Music [Infographic]

The Wonders of On-hold Music [Infographic]

May 7, 2019 | Mimi Dlodlo

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

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4 VoIP features every business needs to have [Infographic]

4 VoIP features every business needs to have [Infographic]

May 2, 2019 | Mimi Dlodlo

Voicemail-to-Email An average worker spends up to 4 hours per day checking their emails. This means that in a normal workday, every other minute someone is checking their emails. Voicemail to Email takes advantage of this by making it easier for staff to see and respond to new voicemails. While not only improving responsiveness, Voicemail […]

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April Bank Holiday Closure

April Bank Holiday Closure

April 16, 2019 | Mimi Dlodlo

Due to public holidays in the UK, the Packnet office will be closed during normal business hours from Friday 19th April to Monday 22nd April.  We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Thursday 18th April. Read on for answers […]

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February Release Update – Including new Transaction Report

February Release Update – Including new Transaction Report

February 28, 2019 | Mimi Dlodlo

In the spirit of ending the shortest month with a bang, we’ve got everyone new updates! Transaction Report What is it? It outputs a .csv file that contains all active transactions for a specified time period, starting from January 2019. New transaction report data will be available to download after 22:30 on the 1st of […]

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The benefits of using inbound call management software

The benefits of using inbound call management software

February 22, 2019 | Mimi Dlodlo

Customer experience can make or break your business. So why settle for giving your customers subpar treatment when you can make their world – and yours – a whole lot better. And how you wonder? An inbound call management system. Reduce wait and call time It’s no secret, we’re a society that lives for instant […]

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Hardware Spotlight | Polycom SoundStation IP 5000

Hardware Spotlight | Polycom SoundStation IP 5000

November 23, 2018 | Mimi Dlodlo

Designed for small conference rooms and executive offices, the compact Polycom SoundStation IP 5000 delivers efficiency and effectiveness to any conversation. The device features Polycom’s famed HD Voice technology, a 360-degree microphone and broad SIP interoperability. The Sparkling Specs Sick to death of missing key information and having to ask others to repeat themselves (daunting […]

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Hardware Spotlight | Gigaset C430HX

Hardware Spotlight | Gigaset C430HX

November 16, 2018 | Mimi Dlodlo

Although small, the Gigaset C430HX is undoubtedly mighty. Known for their bespoke DETC phones, Gigaset has done it again with the stunning C430HX. Perfect for users on the go, the C430HX boasts a large 1.8-inch colour display and an equally larger phonebook. The Sparkling Specs Users can choose from two background colour schemes for the […]

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Hardware Spotlight | Yealink CP960

Hardware Spotlight | Yealink CP960

November 13, 2018 | Mimi Dlodlo

Since it’s release in 2017, Yealink’s state-of-the-art conference phone has quickly risen in popularity. The CP960 boasts a modern sleek design featuring a 5-inch display screen, with Android OS underneath the bonnet, worthy of any high tech smartphone. Equipped with a 360-degree pick-up range and an array of Yealink’s finest technologies, the CP960 is perfect for […]

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Hardware Spotlight | Snom D785

Hardware Spotlight | Snom D785

November 9, 2018 | Mimi Dlodlo

In celebration of November being a month stacked with hardware savings, we’re showcasing a select few of the hardware we have on offer. Remember, all Packnet customers can enjoy up to 15% off all hardware.  The elegantly designed D785 boasts a stunning high-resolution colour screen and a convenient secondary display screen perfect for dynamic contact management. […]

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