Packnet Blog

Hardware Spotlight | Gigaset C430HX

Although small, the Gigaset C430HX is undoubtedly mighty. Known for their bespoke DETC phones, Gigaset has done it again with the stunning C430HX. Perfect for users on the go, the C430HX boasts a large 1.8-inch colour display and an equally larger phonebook. The Sparkling Specs Users can choose from two background colour schemes for the […]

Hardware Spotlight | Yealink CP960

Since it’s release in 2017, Yealink’s state-of-the-art conference phone has quickly risen in popularity. The CP960 boasts a modern sleek design featuring a 5-inch display screen, with Android OS underneath the bonnet, worthy of any high tech smartphone. Equipped with a 360-degree pick-up range and an array of Yealink’s finest technologies, the CP960 is perfect for […]

Hardware Spotlight | Snom D785

In celebration of November being a month stacked with hardware savings, we’re showcasing a select few of the hardware we have on offer. Remember, all Packnet customers can enjoy up to 15% off all hardware.  The elegantly designed D785 boasts a stunning high-resolution colour screen and a convenient secondary display screen perfect for dynamic contact management. […]

August Bank Holiday – 27th August

Due to public holidays in the UK, the Packnet office will be closed during normal business hours on Monday 27th August. We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Friday 24th August. Read on for answers to commonly asked questions. […]

On-hold Music Makes The World Go Around

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

A Brief Guide to Call Forwarding

What is call forwarding? Also known as call diversion, call forwarding is a telephony feature which redirects incoming phone calls to an alternative phone number. The feature seamlessly allows salespeople, offsite employees and other staff members to answer phone calls wherever their location may be. Mobility and availability For small businesses owners worldwide, one of […]

The Beauty of Call Recording

Although it may sound like a nifty trick used in a high-risk espionage film, call recording is becoming the saviour of businesses far and wide. And it’s easy to understand why. From increasing efficiency within the workplace to having your back in case something were to happen, call recording is truly the superhero you might just […]

Choosing the perfect IP Phone for your business

So, you’ve seen the light and decided that maybe Hosted Telephony is the right choice for your business but, now you need IP Phones. You’ve looked around but it’s overwhelming, there are phones everywhere! But, before you give up, take a look through our handy tips so you can figure out which model is perfect […]

Hospitality industry and Hosted Telephony

There are few unspoken rules to being a hotel customer, rule one take the soap, rule two, don’t open the drinks in the fridge, and rule three? Don’t use the phone in the room. As hotel customers, we’ve all become afraid of the phone because no one wants to be face to face with the […]

How Hosted Telephony can help real estate businesses

It’s no lie that the real estate industry is competitive, with houses going on sale left, right and centre, it can be hard for a budding real estate agency to keep up. Therefore, in order to succeed, you need that competitive edge that will set your agency apart from the other agencies. Business phones are the […]

Hosted Telephony for Call Centres

If there’s one thing a call centre relies on, it’s voice communication. If your business’s communication with customers or recruits aren’t up to par, you could very well find yourself losing money. And who wants that? No one, therefore, why risk losing money with a subpar phone system?

Newsletter | The May Run-down

Welcome to the fifth issue of our newsletter. May has been an eventful month, with the Royal wedding clogging your feeds, GDPR filling your inboxes and of course, the great heat! Despite all this, we’ve still got something for you under our sleeves. This month’s edition features updates on our privacy policy, information on our […]

May Bank Holiday – 28th May

Due to public holidays in the UK, the Packnet office will be closed during normal business hours on Monday 28th May. We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 25th May. Read on for answers to commonly asked questions. What […]

The Race to VoLTE

Hip Hip Hooray! After a particularly rough ride to an all IP mobile network, EE has finally improved the reliability of its voice calls. Our favourite network performance investigator, RootMetrics, noticed a drop in EE’s network rating when the telecoms company introduced VoLTE (Voice over Long Term Evolution). EE rolled out their VoLTE calling service across […]