Packnet Blog

The Wonders of On-hold Music [Infographic]

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

4 VoIP features every business needs to have [Infographic]

  Voicemail-to-Email An average worker spends up to 4 hours per day checking their emails. This means that in a normal workday, every other minute someone is checking their emails. Voicemail to Email takes advantage of this by making it easier for staff to see and respond to new voicemails. While not only improving responsiveness, […]

April Bank Holiday Closure

Due to public holidays in the UK, the Packnet office will be closed during normal business hours from Friday 19th April to Monday 22nd April.  We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Thursday 18th April. Read on for answers […]

February Release Update – Including new Transaction Report

In the spirit of ending the shortest month with a bang, we’ve got everyone new updates! Transaction Report What is it? It outputs a .csv file that contains all active transactions for a specified time period, starting from January 2019. New transaction report data will be available to download after 22:30 on the 1st of […]

The benefits of using inbound call management software

Customer experience can make or break your business. So why settle for giving your customers subpar treatment when you can make their world – and yours – a whole lot better. And how you wonder? An inbound call management system. Reduce wait and call time It’s no secret, we’re a society that lives for instant […]

Hardware Spotlight | Polycom SoundStation IP 5000

Designed for small conference rooms and executive offices, the compact Polycom SoundStation IP 5000 delivers efficiency and effectiveness to any conversation. The device features Polycom’s famed HD Voice technology, a 360-degree microphone and broad SIP interoperability. The Sparkling Specs Sick to death of missing key information and having to ask others to repeat themselves (daunting […]

Hardware Spotlight | Gigaset C430HX

Although small, the Gigaset C430HX is undoubtedly mighty. Known for their bespoke DETC phones, Gigaset has done it again with the stunning C430HX. Perfect for users on the go, the C430HX boasts a large 1.8-inch colour display and an equally larger phonebook. The Sparkling Specs Users can choose from two background colour schemes for the […]

Hardware Spotlight | Yealink CP960

Since it’s release in 2017, Yealink’s state-of-the-art conference phone has quickly risen in popularity. The CP960 boasts a modern sleek design featuring a 5-inch display screen, with Android OS underneath the bonnet, worthy of any high tech smartphone. Equipped with a 360-degree pick-up range and an array of Yealink’s finest technologies, the CP960 is perfect for […]

Hardware Spotlight | Snom D785

In celebration of November being a month stacked with hardware savings, we’re showcasing a select few of the hardware we have on offer. Remember, all Packnet customers can enjoy up to 15% off all hardware.  The elegantly designed D785 boasts a stunning high-resolution colour screen and a convenient secondary display screen perfect for dynamic contact management. […]

August Bank Holiday – 27th August

Due to public holidays in the UK, the Packnet office will be closed during normal business hours on Monday 27th August. We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Friday 24th August. Read on for answers to commonly asked questions. […]

On-hold Music Makes The World Go Around

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

A Brief Guide to Call Forwarding

What is call forwarding? Also known as call diversion, call forwarding is a telephony feature which redirects incoming phone calls to an alternative phone number. The feature seamlessly allows salespeople, offsite employees and other staff members to answer phone calls wherever their location may be. Mobility and availability For small businesses owners worldwide, one of […]

The Beauty of Call Recording

Although it may sound like a nifty trick used in a high-risk espionage film, call recording is becoming the saviour of businesses far and wide. And it’s easy to understand why. From increasing efficiency within the workplace to having your back in case something were to happen, call recording is truly the superhero you might just […]

Choosing the perfect IP Phone for your business

So, you’ve seen the light and decided that maybe Hosted Telephony is the right choice for your business but, now you need IP Phones. You’ve looked around but it’s overwhelming, there are phones everywhere! But, before you give up, take a look through our handy tips so you can figure out which model is perfect […]