Packnet Blog

Get the latest VoIP news, views and opinions with the PackNet VoIP blog. Keep up to date with the latest happenings in the world of telecommunications.

Clean, effective and efficient; Snom’s new white desk IP Phones

Clean, effective and efficient; Snom’s new white desk IP Phones

October 15, 2018 | Mimi Dlodlo

Earlier in the year, we teased an exciting new addition to the Snom family, white IP Phones (brownie points to those who remember). And now at the tail end of the year, we’re delighted to announce the full launch of the entire D7 White Series! Although packaged differently, Snom’s D7 White Series still packs a […]

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August Bank Holiday – 27th August

August Bank Holiday – 27th August

August 20, 2018 | Mimi Dlodlo

Due to public holidays in the UK, the Packnet office will be closed during normal business hours on Monday 27th August. We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Friday 24th August. Read on for answers to commonly asked questions. […]

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On-hold Music Makes The World Go Around

On-hold Music Makes The World Go Around

August 1, 2018 | Mimi Dlodlo

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

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A Brief Guide to Call Forwarding

A Brief Guide to Call Forwarding

July 26, 2018 | Mimi Dlodlo

What is call forwarding? Also known as call diversion, call forwarding is a telephony feature which redirects incoming phone calls to an alternative phone number. The feature seamlessly allows salespeople, offsite employees and other staff members to answer phone calls wherever their location may be. Mobility and availability For small businesses owners worldwide, one of […]

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The Beauty of Call Recording

The Beauty of Call Recording

July 19, 2018 | Mimi Dlodlo

Although it may sound like a nifty trick used in a high-risk espionage film, call recording is becoming the saviour of businesses far and wide. And it’s easy to understand why. From increasing efficiency within the workplace to having your back in case something were to happen, call recording is truly the superhero you might just […]

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Choosing the perfect IP Phone for your business

Choosing the perfect IP Phone for your business

June 26, 2018 | Mimi Dlodlo

So, you’ve seen the light and decided that maybe Hosted Telephony is the right choice for your business but, now you need IP Phones. You’ve looked around but it’s overwhelming, there are phones everywhere! But, before you give up, take a look through our handy tips so you can figure out which model is perfect […]

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Hospitality industry and Hosted Telephony

Hospitality industry and Hosted Telephony

June 20, 2018 | Mimi Dlodlo

There are few unspoken rules to being a hotel customer, rule one take the soap, rule two, don’t open the drinks in the fridge, and rule three? Don’t use the phone in the room. As hotel customers, we’ve all become afraid of the phone because no one wants to be face to face with the […]

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How Hosted Telephony can help real estate businesses

How Hosted Telephony can help real estate businesses

June 15, 2018 | Mimi Dlodlo

It’s no lie that the real estate industry is competitive, with houses going on sale left, right and centre, it can be hard for a budding real estate agency to keep up. Therefore, in order to succeed, you need that competitive edge that will set your agency apart from the other agencies. Business phones are the […]

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Hosted Telephony for Call Centres

Hosted Telephony for Call Centres

June 12, 2018 | Mimi Dlodlo

If there’s one thing a call centre relies on, it’s voice communication. If your business’s communication with customers or recruits aren’t up to par, you could very well find yourself losing money. And who wants that? No one, therefore, why risk losing money with a subpar phone system?

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Newsletter | The May Run-down

Newsletter | The May Run-down

May 31, 2018 | Mimi Dlodlo

Welcome to the fifth issue of our newsletter. May has been an eventful month, with the Royal wedding clogging your feeds, GDPR filling your inboxes and of course, the great heat! Despite all this, we’ve still got something for you under our sleeves. This month’s edition features updates on our privacy policy, information on our […]

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