Packnet Blog

August Bank Holiday – 27th August

Due to public holidays in the UK, the Packnet office will be closed during normal business hours on Monday 27th August.


We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Friday 24th August.

Read on for answers to commonly asked questions.

What are your bank holiday opening times?

Packnet’s bank holiday working hours:

Friday 24th August – 08:30 – 17:30 (open as usual)
Saturday 25th August – Closed
Sunday 26th August – Closed
Monday 27th August – Closed
Tuesday 28th August – 08:30 – 17:30 (open as usual)

Can I send in my dial plan requirements for you to do?

Yes, you can. Simply send an email to our support desk with your requirements for each day. Popular changes include diverting to voicemail or an out of hours answering service.

Can I do this myself?

Yes! To amend your incoming routing and use your “out of office hours” for Monday, follow these simple steps:

  1. Log in to your Metis account
  2. Click Incoming Calls from the navigation menu
  3. Click the Time of Day Routing tab
  4. Click Modify Routing Rule next to your number
  5. Confirm your working hours and click next
  6. Untick Monday from your applicable days
  7. Click submit

Remember to change it back when you get back into the office on Tuesday 28th August.

That’s all from us. Enjoy your weekend.