At Packnet we appreciate that every business is unique, facing different challenges. Yet we also realise the importance of using the Internet to shape performance and have the capacity to plan, supply and support direct customers. Our client centric ethos is designed to help our users discover the balance between operational efficiency and increased productivity through a high performance phone system. Unlike traditional telephony vendors, Packnet understands the need to deliver across key operational areas.
Business culture is evolving. Migrating your telephony to the cloud is even easier than you think.
Dial plan changes are instant, users are added or removed in seconds, and your call recordings are accessible almost immediately.
Mobile twinning, follow-me numbers, multi-tiered IVR menus, custom on-hold music, and so much more.
No need to download and install hefty updates - they’re ready and waiting for you.
We regularly update our services, features and security methods to keep up with the latest trends and keep our customers safe.
Add and remove users in an instant using Metis. Your system grows with your business.
No expensive on-premise PBXs means no expensive maintenance agreements.
It can take less than 24 hours to get you up and running.
Expand your presence in different areas by using their area codes.
We also do hardware, connectivity, training, and more.
Use Metis to manage your dial plans, users, voicemail boxes, phones, and services.
Use Metis to bill your customers, or to see your own invoices.
Packnet Provisioning means your equipment always arrives plug’n’play.
Use our powerful reporting suite in Metis to understand your business better.
24/7 access to your business’s call routing. Never get caught unprepared.
Tailored technical and pre-sales support is available on 01616602350, or 7878 from any Packnet handset.
Need to discuss an opportunity? Call our expert team and we’ll go through it together.
Email technical support is available by emailing email@example.com.
If your needs are immediate, and the job isn’t too big, try out Metis online chat.
You can also reach us via Twitter and LinkedIn.
After being introduced by a 3rd party several years ago, we've been delighted with Packnet and I can say quite definitively that their reseller platform is simply the best 3rd party product we use across our entire managed services portfolio.
- Jake Harrop, Director, Safetynet IT
After being at the mercy of a different VoIP supplier for a number of years, Packnet are a breath of fresh air. We've been a customer of Packnet's for 6 years now and would not think about looking anywhere else. The service has been rock solid from day one.
- Paul Kelly, Director, 2m Networks
I have known Packnet for roughly ten years now and the service has always been second to none. The service everyone there gives is outstanding and the guys (and Holly) are so knowledgeable.
- Eddy Leonard, Director, EDI Communications
The contract we signed is a rolling 30 day contract which speaks volumes, you don't build a business offering contracts like this without rock solid customer service. Highly recommended!
- Mark Collins, Technical Director, Social Care Network
Telephones work. Support desk available, knowledgeable, and helpful. Online customer portal simple to understand. New and additional services quickly and easily arranged. Hardware arrives on time and configured. In a league of their own compared to others we have dealt with.
- Dave Squire, Director, LinkUp Technologies
Porting is also painless so that has been a revelation too after years of hassle. Prices are good, accounts people are easy to deal with - its all good news with Packnet!!
Gill Forster, INS Ltd
The whole experience with Packnet has been brilliant. We have been using Packnet's Metis phone system for over 8 years now. In that time it has been ultra-reliable.
- Tom Beech, Director, WebPraxis Ltd
Earlier today we had major issues with two of our Gigaset handsets & the base unit. We would like to take this opportunity to formally congratulate you on your easy to use support system and the excellent representatives who picked up our support call. Credit where credit is due.
- Don Wall, Senior Infrastructure Engineer, Bioxydyn
I have been using your service since I took over from a colleague in January and the VoIP system was a little daunting at first. Your team have always done an excellent job of providing support however, I consistently get fast responses to my problems and high-quality support and feel much more comfortable with the system as a result. This is the best support I have ever received.
- James Campbell, IT Support Analyst, Applearn
Great service, great support, the 2 important parts of any technical service delivery. I highly recommend Packnet.
- Roy Wilding, Creative Director, PushOn
Our company changed over to Packnet 2 years ago after being with a company that were a nightmare to get through to on the phone and deal with. Since we have been with Packnet we have had a different experience altogether, the team members are so helpful, they listen and deliver the results. I would not hesitate to recommend Packnet.
- Louise Taylor, Laser Electrical
Please use the form below to contact us directly, if you wish to make a reseller enquiry then please visit our reseller enquiry page.