Packnet’s hosted telephony platform allows the Estate Agency sector to provide best in class customer service. We can improve your customer experience with simple but clever IVR menus and using custom on-hold marketing to advertise your latest properties and offers. If your agency has multiple sites across the UK, then take advantage of free on-net calls, number availability, and site-to-site transfers.
Realtors and agents must be out of the office to conduct many important aspects of their role. Fortunately, we support this scenario in a number of ways, consider our softphone solution that converts your mobile an office extension, or simply divert your office phone to your mobile phone number at the press of a button.
If you have more than one office then you’ll be happy to know that calls between them are completely free. If you choose to bring all offices in under the same account, then site-to-site transferring is available by default.
If you service multiple areas of the country then you’ll be happy to know that we can provision you a number of any area code. This way your customers will always have a familiar number to call.
The whole experience with Packnet has been brilliant. We have been using Packnet's Metis phone system for over 8 years now. In that time it has been ultra-reliable.
- Tom Beech, Director, WebPraxis Ltd
Earlier today we had major issues with two of our Gigaset handsets & the base unit. We would like to take this opportunity to formally congratulate you on your easy to use support system and the excellent representatives who picked up our support call. Credit where credit is due.
- Don Wall, Senior Infrastructure Engineer, Bioxydyn
I have been using your service since I took over from a colleague in January and the VoIP system was a little daunting at first. Your team have always done an excellent job of providing support however, I consistently get fast responses to my problems and high-quality support and feel much more comfortable with the system as a result. This is the best support I have ever received.
- James Campbell, IT Support Analyst, Applearn