Cheaper than ISDN & legacy hardware
Leased Line connectivity available
Totally managed service
Free call queuing systems
Free reporting suite
Real time call stats
Dynamic queue member pausing and unpausing
The technical and telephony requirements to successfully operate a call centre can be a taxing business. You need a flexible, professional and reliable telephony solution that actively improves your operation. Fortunately, Packnet offers scalable and flexible VoIP systems for call centres that will fit your business needs.
Packnet’s hosted telephony and VoIP system allows you to add and remove users as you see fit. You don’t need to contact us, it can be done through our managed VoIP portal Metis. All changes made are effective immediately which allows you to get on with your daily business quicker.
No more ISDN lines, no more onsite PBXs, all you need is an internet connection and a phone.
Call queuing, queue member log in/out, click-to-call (via Switchboard), Dashboard stats, multi-tiered IVR systems, multi-CLI support, dialler integration and powerful reporting tools all help improve your business’s operation.