VoIP for Call Centres

Find out how Packnet help call centres

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Key Benefits

Low overhead cost

Cheaper than ISDN & legacy hardware



Lease line

Leased Line connectivity available

Managed service

Totally managed service

Free support

Free call queuing systems

Reporting Suite

Free reporting suite

real time call stats

Real time call stats



Play Pause

Dynamic queue member pausing and unpausing

Numbers available

08 numbers

VoIP for Call Centres

The technical and telephony requirements to successfully operate a call centre can be a taxing business. You need a flexible, professional and reliable telephony solution that actively improves your operation. Fortunately, Packnet offers scalable and flexible VoIP systems for call centres that will fit your business needs.

Scalable hosted telephony

Packnet’s hosted telephony and VoIP system allows you to add and remove users as you see fit. You don’t need to contact us, it can be done through our managed VoIP portal Metis. All changes made are effective immediately which allows you to get on with your daily business quicker.

No more legacy hardware

No more ISDN lines, no more onsite PBXs, all you need is an internet connection and a phone.

Power user features

Call queuing, queue member log in/out, click-to-call (via Switchboard), Dashboard stats, multi-tiered IVR systems, multi-CLI support, dialler integration and powerful reporting tools all help improve your business’s operation.

Our Technology Partners

Snom, Gigaset, Draytek, Yealink
RIPE NCC, Linx, Comms Council UK, Ombudsman Services