VoIP for Call Centres

Key Benefits for VoIP for Call Centres

  • Cheaper than ISDN & legacy hardware
  • Scalability
  • Leased Line connectivity available
  • Totally managed service
  • Free call queuing systems
  • Free reporting suite
  • Real time call stats
  • Dashboard
  • Dynamic queue member pausing and unpausing
  • 08 numbers

The technical and telephony requirements to successfully operate a call centre can be a taxing business. You need a flexible, professional and reliable telephony solution that actively improves your operation. Fortunately, Packnet offers scalable and flexible VoIP systems for call centres that will fit your business needs.

Scalable hosted telephony

Packnet’s hosted telephony and VoIP system allows you to add and remove users as you see fit. You don’t need to contact us, it can be done through our managed VoIP portal Metis. All changes made are effective immediately which allows you to get on with your daily business quicker.

No more legacy hardware

No more ISDN lines, no more onsite PBXs, all you need is an internet connection and a phone.

Power user features

Call queuing, queue member log in/out, click-to-call (via Switchboard), Dashboard stats, multi-tiered IVR systems, multi-CLI support, dialler integration and powerful reporting tools all help improve your business’s operation.

Trusted by companies throughout the UK