The technical and telephony requirements to successfully operate a call centre can be a taxing business. You need a flexible, professional and reliable telephony solution that actively improves your operation. Fortunately, Packnet offers scalable and flexible VoIP systems for call centres that will fit your business needs.
Packnet’s hosted telephony and VoIP system allows you to add and remove users as you see fit. You don’t need to contact us, it can be done through our managed VoIP portal Metis. All changes made are effective immediately which allows you to get on with your daily business quicker.
No more ISDN lines, no more onsite PBXs, all you need is an internet connection and a phone.
Call queuing, queue member log in/out, click-to-call (via Switchboard), Dashboard stats, multi-tiered IVR systems, multi-CLI support, dialler integration and powerful reporting tools all help improve your business’s operation.
The whole experience with Packnet has been brilliant. We have been using Packnet's Metis phone system for over 8 years now. In that time it has been ultra-reliable.
- Tom Beech, Director, WebPraxis Ltd
Earlier today we had major issues with two of our Gigaset handsets & the base unit. We would like to take this opportunity to formally congratulate you on your easy to use support system and the excellent representatives who picked up our support call. Credit where credit is due.
- Don Wall, Senior Infrastructure Engineer, Bioxydyn
I have been using your service since I took over from a colleague in January and the VoIP system was a little daunting at first. Your team have always done an excellent job of providing support however, I consistently get fast responses to my problems and high-quality support and feel much more comfortable with the system as a result. This is the best support I have ever received.
- James Campbell, IT Support Analyst, Applearn