The technical and telephony requirements to successfully operate a call centre can be a taxing business. You need a flexible, professional and reliable telephony solution that actively improves your operation. Fortunately, Packnet offers scalable and flexible VoIP systems for call centres that will fit your business needs.
Packnet’s hosted telephony and VoIP system allows you to add and remove users as you see fit. You don’t need to contact us, it can be done through our managed VoIP portal Metis. All changes made are effective immediately which allows you to get on with your daily business quicker.
No more ISDN lines, no more onsite PBXs, all you need is an internet connection and a phone.
Call queuing, queue member log in/out, click-to-call (via Switchboard), Dashboard stats, multi-tiered IVR systems, multi-CLI support, dialler integration and powerful reporting tools all help improve your business’s operation.
After being introduced by a 3rd party several years ago, we've been delighted with Packnet and I can say quite definitively that their reseller platform is simply the best 3rd party product we use across our entire managed services portfolio.
- Jake Harrop, Director, Safetynet IT
After being at the mercy of a different VoIP supplier for a number of years, Packnet are a breath of fresh air. We've been a customer of Packnet's for 6 years now and would not think about looking anywhere else. The service has been rock solid from day one.
- Paul Kelly, Director, 2m Networks
I have known Packnet for roughly ten years now and the service has always been second to none. The service everyone there gives is outstanding and the guys (and Holly) are so knowledgeable.
- Eddy Leonard, Director, EDI Communications
The contract we signed is a rolling 30 day contract which speaks volumes, you don't build a business offering contracts like this without rock solid customer service. Highly recommended!
- Mark Collins, Technical Director, Social Care Network
Telephones work. Support desk available, knowledgeable, and helpful. Online customer portal simple to understand. New and additional services quickly and easily arranged. Hardware arrives on time and configured. In a league of their own compared to others we have dealt with.
- Dave Squire, Director, LinkUp Technologies
Porting is also painless so that has been a revelation too after years of hassle. Prices are good, accounts people are easy to deal with - its all good news with Packnet!!
Gill Forster, INS Ltd
The whole experience with Packnet has been brilliant. We have been using Packnet's Metis phone system for over 8 years now. In that time it has been ultra-reliable.
- Tom Beech, Director, WebPraxis Ltd
Earlier today we had major issues with two of our Gigaset handsets & the base unit. We would like to take this opportunity to formally congratulate you on your easy to use support system and the excellent representatives who picked up our support call. Credit where credit is due.
- Don Wall, Senior Infrastructure Engineer, Bioxydyn
I have been using your service since I took over from a colleague in January and the VoIP system was a little daunting at first. Your team have always done an excellent job of providing support however, I consistently get fast responses to my problems and high-quality support and feel much more comfortable with the system as a result. This is the best support I have ever received.
- James Campbell, IT Support Analyst, Applearn
Great service, great support, the 2 important parts of any technical service delivery. I highly recommend Packnet.
- Roy Wilding, Creative Director, PushOn
Our company changed over to Packnet 2 years ago after being with a company that were a nightmare to get through to on the phone and deal with. Since we have been with Packnet we have had a different experience altogether, the team members are so helpful, they listen and deliver the results. I would not hesitate to recommend Packnet.
- Louise Taylor, Laser Electrical