Tata Communications revealed last week that it has successfully implemented business video, managed voice and network consolidation for product engineering firm KPIT Cummins.
This enables KPIT to capitalise on higher levels of enterprise mobility and unified communication so that it can meet the increasing demands of mobile working.
Tata is KPIT Cummins’ lone partner for international and domestic MPLS (Multi-Protocol Label Switching), as well as the 100Mbps web connectivity it benefits from across its 20 global sites. Through network consolidation, the firm can attain maximal uptime and is able to ensure streamlined communication occurs among its offshore workforce, clients and development centres.
Furthermore, additional international collaboration has been permitted thanks to the introduction of eight personal Telepresence rooms, coupled with a number of video users on staff tablets and laptops. The business video scheme has resulted in a 25 percent reduction in travel and communication costs. At the same time, it has ensured that KPIT can provide virtual but personal communication with customers, no matter where they are located.
KPIT Cummins’ head of IT infrastructure, Mandar Marulkar, is clearly aware of the benefits provided by the integration. He said:
“Our priority is to empower our geographically dispersed employees with a seamless unified communication experience that boosts productivity and enables better customer experience.
“Bringing data, voice and video onto a single network, coupled with the deployment of business video tools such as private Telepresence facilities has really made a difference to our operational efficiency resulting in improved customer satisfaction.”
In adhering to KPIT’s unified communications plan, Tata Communications installed audio conferencing services, in addition to an International Private Leased Circuit. The IP telephony system already in place works with the new network infrastructure, which allows staff to use PC clients and IP telephony equipment to call other members of the team in any one of the worldwide office locations.