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We want to inform you of some new updates to the Metis portal’s broadband features. Updated Main Menu As we continue to improve our portal with new features, our Broadband section has expanded significantly from just a simple broadband report to a fully featured end-to-end ordering platform. Your Broadband page in the Metis main menu […]

We’d like to inform you of a new Openreach process coming into effect on 1 June 2025, which will impact how appointed orders (those requiring a site visit by an Openreach engineer) are managed for Openreach SoGEA and FTTP services. What’s changing? Openreach is introducing a new Business Standard installation process that defines a minimum ‘Appointment […]

It’s been a while since we’ve posted, so we thought we’d bring you up to speed with some of our recent Metis updates. Following on from our bigger releases like the Queues page and the new Extension & Voicemail page, we’ve spent some time improving the user experience of existing Metis features. For more information […]

This morning, we rolled out a significant upgrade to Metis’s Queues page. This is part of our ongoing effort to enhance Metis’s user interface (UI), making it consistent across the platform and simpler to navigate. Log into Metis today and take a look at the new Queues page. Or you can check out our knowledge […]

This morning we launched another update for our Broadband pages. Today’s update includes two major features to help our customers navigate the PSTN/WLR3 switch-off: Modify an existing broadband service Modify an existing broadband service and port the WLR3 line number at the same time (integrated number port) The features are available for all Zen broadband users. […]

In this guide, we’ll show you how to set up basic Time of Day Routing (TODR) rules for the bank holidays, and an advanced guide using our own holiday working hours where, in addition to bank holidays, we also start late and close early.  How to set your number to Out of Office for Monday […]

  We have rebranded (cheers heard in the distance)! We have a new website and a new logo! As is tradition, a blog post full of SEO jargon and management-speak must follow. Strap in. We worked with Manchester-based, web-design company Webpraxis to overhaul our existing site with a clean, modern design, and an emphasis on […]

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

Voicemail-to-Email An average worker spends up to 4 hours per day checking their emails. This means that in a normal workday, every other minute someone is checking their emails. Voicemail to Email takes advantage of this by making it easier for staff to see and respond to new voicemails. While not only improving responsiveness, Voicemail […]

Due to public holidays in the UK, the Packnet office will be closed during normal business hours from Friday 19th April to Monday 22nd April.  We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Thursday 18th April. Read on for answers […]