Packnet Blog

This morning, we rolled out a significant upgrade to Metis’s Queues page. This is part of our ongoing effort to enhance Metis’s user interface (UI), making it consistent across the platform and simpler to navigate. Log into Metis today and take a look at the new Queues page. Or you can check out our knowledge […]

This morning we launched another update for our Broadband pages. Today’s update includes two major features to help our customers navigate the PSTN/WLR3 switch-off: Modify an existing broadband service Modify an existing broadband service and port the WLR3 line number at the same time (integrated number port) The features are available for all Zen broadband users. […]

As part of the PSTN switch-off, we are introducing a new way to upgrade your connectivity to future-proofed broadband and, at the same time, port your PSTN/WLR number to Packnet. It’s called a SOGEA Integral Number Transfer, and businesses using PSTN/WLR connectivity services (ADSL, FTTC, Gfast) can take advantage of the new process today. In […]

We’re kicking off 2022 with a major revamp to the Incoming Calls section, bringing it in line with the look and feel of our newer pages. In addition to new user interface updates, read this guide to discover brand new features and learn how to use them. Incoming Calls front page To improve our user […]

First up is the Purchase Invoice report. This shows all billing history between your company and Packnet. In short, everything you have bought from Packnet. Immediately see the owing balance on your account by age, plus see reminders of the due dates on all invoices awaiting payment. Report Filters The report allows filtering by date […]

In this guide, we’ll show you how to set up basic Time of Day Routing (TODR) rules for the bank holidays, and an advanced guide using our own holiday working hours where, in addition to bank holidays, we also start late and close early.  How to set your number to Out of Office for Monday […]

  We have rebranded (cheers heard in the distance)! We have a new website and a new logo! As is tradition, a blog post full of SEO jargon and management-speak must follow. Strap in. We worked with Manchester-based, web-design company Webpraxis to overhaul our existing site with a clean, modern design, and an emphasis on […]

In this article, we’ll be taking a dive into the forgotten, but gem of a phone feature. On-hold music is like Marmite, you either love it or you hate it, but with a survey citing 73% of UK callers prefer to hear music rather than the deafening silence of monotonous waiting, you may want to […]

Voicemail-to-Email An average worker spends up to 4 hours per day checking their emails. This means that in a normal workday, every other minute someone is checking their emails. Voicemail to Email takes advantage of this by making it easier for staff to see and respond to new voicemails. While not only improving responsiveness, Voicemail […]

Due to public holidays in the UK, the Packnet office will be closed during normal business hours from Friday 19th April to Monday 22nd April.  We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 14:00 Thursday 18th April. Read on for answers […]