Packnet Blog

Dreambox has responded to the United Arab Emirates’ (UAE) increasingly demanding hosted services, with an offering that will now include social and voice interaction.

The Cloud Contact Centre (C3) solution is centred around first-rate technologies, including deep data analytics and IP telephony.

Dreambox plans to empower small and medium UAE enterprises to offer improved service to their customers, a reduction in operational costs and enhanced agent performance

SMEs are being empowered to offer an improved user experience via its Solution as a Service (SaaS) suite and plans to expand its offerings in the not-too-distant future. The solution presently offers solutions including dynamic real time analytics, Personalised Voice Response, Enhanced Social interactions, Video, Voice Biometrics, email/SMS, char, integrated skills-based routing and power dialer. Features typically not accessible by many SMEs, can now be accessed through Dreambox’s C3, via a hosted commercial model on a ‘pay-per-use’ basis. It is the simplest setup that can be used for a contact centre, enabling clients to start within a matter of minutes.

CEO Mims Talsi said:

“As the first UAE dedicated hosted contact centre, we will focus on providing the highest level of service to our clients and their end customers. Delivering call centre services on a SaaS model is common in many parts of the world however, doing this in the UAE with a plethora of unique features, is spearheading the next generation of customer support for the UAE SME market.”

The solution from Dreambox is making for a more even playing field, allowing SMEs to go toe-to-toe with larger businesses to secure new contracts.

With the C3, there is no risk when it comes to managing technology for the client, which allows them to focus on the core of their business. The solution offers advanced features which are not common in premise based solutions.

Callum Byrnes