IP Telephony

Packnet have been developing the Metis system since late 2008 and bringing to market the most comprehensive hosted IP telephony solution on the market. Metis is a fully functioning portal which allows the user or VoIP reseller to manage all their VoIP customers and channel partners from one single place.

In building the Metis system Packnet have tried to put themselves in the place of the customer and think about their needs. What we have developed we believe goes beyond this and makes the delivery of IP telephony solutions almost a zero touch task.

Metis is the one stop shop which the industry has been looking for and we believe you and your customers will be very pleasantly surprised by the level of detail and ease of use which the Metis system will bring to you.

PackNet's IP Telephony Solution Metis
Email our IP Telephony Sales Team | or call them on: 0161 660 2350

IP Telephony Solutions & VoIP Features

All the features you will need to deliver a high class business grade VoIP service.

Inbound Call Management

Send calls to the right place at the right time and never miss a call with call management detemined via volume of calls, types of calls, seasonality or promotions.

Outbound Call Management

Outbound call management gives you flexibility within your business. Permissions can be changed on a per extension basis to block international calls, or calls to expensive premium rate numbers, powerful reporting tools allow you to see what is happening within your business at any time.

Hunt call groups

This allows you to manage and organise the way inbound calls are answered. This can be done in real time at any time. You can have plans based on date or time of day.

Auto Attendant

This gives the ability to transfer calls directly to a system user without the use of a receptionist.

Call Recording

Record the important calls within your business. You can select inbound calls or outbound calls or both.

Inbound Fax and Fax2Email

Tired of your old fax machine. Well the fax2email service allows you to setup a fax number, link it to an email address and from then on every fax will appear in your inbox with the fax as a image attachment

Voicemail & Voicemail to Email

Every user of the system gets a voicemail account. Any calls that are not answered can be routed to a voice mailbox and in turn these are sent to the email address of the user who was called as a WAV file. So you will never miss a call. Global voicemail boxes can be setup for businesses with high call volumes giving your customers a better experience.

IVR (Interactive Voice Response)

By using pre recorded files that are uploaded to the Metis system and adding actions to the call profile based on these files, calls can be intelligently routed to the most appropriate destination. Used widely within the call centre industry IVR can assist in efficiency management within the business no matter what the size.

Number Provisioning

The Metis system allows for the provisioning of UK geographic and non-geograhic numbers. Conference call numbers can be allocated as either a geographic number or a non-geographic number.

Music On Hold

We can setup specific music on hold for you or your clients. The music must conform to the non-Rights holding legislation within the UK. See here for more information. All music which is provided by Packnet is royalty free and can be used by our clients.


The hosted voip telephony platform comes with a powerful reporting suite that is within the Metis online portal. From here you can report on these plus many more:

  • Call Volumes (answered/unanswered, duration, time of day)
  • Call Type (Mobile/Landline/International)
  • Services & Financials

Diagnostics allows you to view and manage all the phones in your estate. Information is shown in realtime and is invaluable for the technically minded in helping with any service issues.

Emergency Service management

The PackNet network complies with the Telecommunications Act of the UK with regard to provision and delivery of emergency services to its users. Customers can make calls to 999 or 112 emergency services call.