Packnet Blog

Small businesses throughout the country continue to look for cost saving measures to take, that will not compromise the quality of service they provide to their customers. One area that has seen particular focus is to move away from traditional landline phone networks.

Whilst competition over the last twenty years has seen phone services improve and become more cost effective, landlines still represent a considerable monthly outlay. With hosted services incurring additional fees too, costs can really spiral.

With business VoIP, such expenses are significantly reduced.

VoIP systems use an internet connection, rather than a phone line to send data, thus allowing for lower costs. Applicable to all calls, including mobile and international connections, each package can also be tailored to suit a businesses exact needs.

For example, services such as call forwarding, video and conference calling and voicemail are easy to set up and straight forward to manage. Furthermore, many of these features are included as standard, rather than being additional paid for services.

Another area where business VoIP excels is in the call monitoring and integration it allows companies to manage. Giving far greater transparency and details about the call traffic, strategy decisions are able to made more quickly and, often, more effectively.

Maintaining good communications, internally and externally, are increasingly important to companies of all sizes. By managing the facilities which provide these more effectively, costs can be driven down yet service levels driven up.

All VoIP providers are different of course and, as such, business owners looking for a partner to work with should do so carefully.

Taking time to research the area is always sensible, whilst asking contacts of their recommendations will also prove beneficial. Most importantly though, is to work with a provider which offers complete technical support and expertise wherever and whenever required.

Callum Byrnes