Broadvox upgrades its Hosted Communication service


author By Patrick Byrnes, 19/09/13

Business VoIP provider Broadvox has announced that it will be making major improvements to the re-launched version of its Hosted Communications service.

Originally unveiled over the summer, the cloud-based collaboration and voice service combines phone, fax, instant messaging, video, web collaboration and voicemail to help businesses connect internally, and with their customers. The services can be seamlessly accessed over a number of different devices, including IP desktop phones, smartphones, Macs and PCs.

Broadvox has also announced the launch of its new call centre offering, which enables the complete integration of its collaboration and core telephony services with largely improved call queuing and distribution features. Furthermore, partners which sell Broadvox’s Hosted Communications, as well as Polycom handsets, are set to be given extra compensation in September, dependent upon the kind of handset that is sold.

Broadvox Hosted, as opposed to Hosted VoIP or Unified Communication services, offers flexibility and is easily scalable in line with company growth.

Broadvox Retail Sales EVP, Pete Sandrev, said:

“Our partner channel is seeing great success with Hosted Communications because of its flexibility and scalability. One size does not fit all when it comes to a VoIP solution.

“Our solution is unique in that it allows for a customized VoIP solution for customers of any size – from SMB all the way up to Enterprise. And, even better, a Hosted Communications solution will continue to grow as the company grows.”

Enterprises and IT professionals will be able to choose from a number of usage and rate plans and can even pick feature sets from multiple plans which include unified message features and advance calling. They will also be presented with their choice of IP phone. Customers can use their existing broadband set-up or opt to choose from a number of new options.