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Hosted Telephony Benefits

Grows with your business

Our hosted telephony products and contracts, which range from 30 day rolling to 3 years, have been developed to meet real, every day business requirements. Whether you require seasonal operational increases or you are planning to expand or streamline your business, Packnet offers future proofed technology as standard.

Saving money

No more expensive upfront costs for on-site hardware or infrastructure, our customers typically see savings of up to 50% on hardware expenditure and call costs. If you are moving from another Hosted Telephony provider then you can use your own hardware to slash costs even further. *

*Hardware must be SIP compatible

High end enterprise grade features

Our hosted telephony system offers features you expect only to see on enterprise level telephony systems. Features like voicemail2email, complex IVRs, music on hold, automated reports and full access to our online hosted telephony suite Metis (where you can access, amend and add just about anything to your account) are all free on the Packnet hosted telephony system.

Access to Metis, our hosted telephony suite

Our online hosted telephony suite Metis gives you the tools you need to have complete control over your account. You can add and remove extensions, numbers, voicemail boxes, call recording and more using Metis' user-friendly interface which has recently undergone a total visual overhaul to give customers a better user experience.

Switching is simple

Our expert support technicians will guide you through every aspect of your migration. Including installation, training and any number porting you may require. We always aim to have you set up and ready to make calls on our hosted telephony system within 24 hours.

Free support to all customers

Our support team have collectively been with Packnet for over 5 years and between all of them is the knowledge to combat even the most technical of support requests. Our support team is available by phone, email and online chat via our website or online hosted telephony suite Metis.

Smarter Telephony with our Cloud Phone System

With a cloud-based web portal you can manage every single aspect of your phone system, from IVR menus, extensions, call recordings and monitor live phone statistics.

Metis cloud phone system portal and Yealink phone

Case Studies

Learn how our customers have benefitted from our hosted telephony solutions.

What Our Clients Say