Packnet Blog

Integration and service firm NSC has been sold to Telstra in a deal thought to be worth around $100m.

A specialist when it comes to SMEs, NSC has expertise in call centres as well as long-standing relationships with other telecoms and networking equipment manufacturers. It also had an excellent understanding with its new owner for a long period, which included an agreement for IP telephony which was put in place in 2007.

NSC, based in North Ryde, Sydney’s tech district, has 230 employees – all of whom will retain their jobs under Telstra’s NAS umbrella.

David Burns, head of Telstra NAS, is excited by the acquisition. He said:

“Contact centre solutions are highly valued by our customers and NSC’s technical skills, integration capability and reputation for speed to market make this an important and exciting addition to our NAS portfolio.

“Adding NSC’s capability to Telstra’s own unified communications and network-based services including cloud, managed networks and security, will help us create even more compelling solutions.”

Executive chairman Craig Neil, who will also assume a role in Telstra, will be in charge of how the two businesses integrate over the next few months, according to Scott Whiffin, spokesman for the firm.

The job title for Neil has not been decided upon at this point, however. It is also unclear whether or not he will stay on with the company once the integration is complete.

In an interview with the Australian Finance Review, Neil said that the sale will help the firm to establish itself even more as a contact centre specialist.

He went on to say it is likely that half of all unified communications and contact centre technology in the marketplace was being supplied by Telstra, with the majority of the rest being covered by NSC. He believes that the integration will now allow the two to provide the complete solution for both sets of clients.

Callum Byrnes