Packnet Blog

A major US firm of architects with offices in New York, London, Shanghai and Hong Kong, has arranged for the full implementation of a state of the art internet protocol (IP) telephony service.

Kohn Pedersen Fox architects (KFP) has adopted the new IP telephony system in response to the need to enhance communications between its growing and complex portfolio of business operations covering 40 countries across the globe.

The firm’s 500 or so staff are all expected to benefit from the IP telephony system’s capability for the rapid and reliable transmission and receipt of data.

In addition, the new IP telephony system enjoys a dedicated, constant remote support back-up to ensure that any technical issues are dealt with swiftly and effectively.

As with all IP telephony systems, the KFP network is capable of adapting to growth within the organisation; additional lines and extensions can be easily added without the need for complex rewiring.

KFP is merely the latest small to medium enterprise (SME) across the globe to adopt IP telephony and its full range of benefits including business VoIP (voice over internet protocol).

The switch to IP telephony has increasingly been seen as a necessity among such companies, given the limitations of traditional phone lines; and the inflexibility of traditional business phone systems in adapting to changing operational requirements.

In addition, annual phone costs are usually considerably cheaper with business VoIP.

The adoption of IP telephony has also in recent years been greatly assisted by the availability of remote hosted IP services. Such services from a business VoIP provider or VoIP reseller do not require significant capital expenditure on the part of the company.

In addition, just as KFP in the States now benefits from remote technical assistance, so too can companies using the services of a VoIP provider take advantage of off-site, round-the-clock IT expertise.

Callum Byrnes