Packnet Blog

A new business VoIP (voice over internet protocol) phone system has been given the go ahead by the prosecutor’s office in the county of South Bend, Indiana, USA, designed specifically for its Child Support Division.

The proposed new system – the installation of which is expected to be fully completed next year – has, according to one of the Child Support Division’s attorneys, Megan New, been given the green light for several key operational reasons.

One of the main advantages of the planned business VoIP system, according to New, is that it will provide the office with far more lines than are currently available in its existing landline-based exchange.

Many people, she says, try to call the office and some callers are currently not being able to get through because of the limit on the number of lines.

New says that the proposed business VoIP system will also make the job of dealing with phone calls less labour-intensive.

At present, she says, two casework officers spend five hours each week answering calls and there is pressure on the office to employ a receptionist, which would incur a cost of around $40,000 per annum. New said:

“With voice over IP we’ll be able to process information better for our customers and for their specific caseworkers, as well.”

Meanwhile, in the same area, the Indiana University South Bend (IUSB) has already begun the process of installing a business VoIP system.

Commenting on the growth of business VoIP in the region, and across the US as a whole, IUSB’s director of infrastructure systems, Phil Mikulak, said:

“It’s kind of the way things are going.”

Business VoIP is also growing in the UK – where many small businesses have overcome the need to pay outright for internet protocol (IP) telephony equipment by using the services of a business VoIP provider or VoIP reseller.

Callum Byrnes