Packnet Blog

A new report based on research by respected analysts, Frost & Sullivan, reveals that business VoIP is currently helping many firms to better their performance, which in turn helps them to achieve a higher turnover.

One of the main advantages attributed by the report to business VoIP (voice over internet protocol) is its capacity to facilitate much easier access to video conferencing, thereby enhancing communications between both those within the same organisations and those working for different organisations. Through such video conferencing it is much easier for instructions and concerns to be presented and followed up effectively; and for important deals to be made.

Frost & Sullivan point further to the advantages VoIP has in saving on a firm’s use of power. They also acknowledge what many in the industry have found to be true for most business VoIP users; that VoIP can significantly reduce costs for firms; mostly the costs of their phone calls.

By using internet protocol (IP) telephony instead of conventional public network telephone line connections, companies no longer have to pay the high call rates charged by traditional phone companies.

Furthermore, instead of paying out for the full capital equipment needed to access IP telephony – the cost of which might undermine any savings made on VoIP phone calls – firms can instead adapt their own systems by way of adding session initiation protocol (SIP) trunking switches in order to make and receive calls via IP telephony.

In addition, by using the services of a host business VoIP provider or VoIP reseller, firms can save even more as they will no longer have to pay the cost of buying any new equipment. They can also forgo the costs of bringing in specialist technical staff, as the host VoIP provider or reseller will manage and respond to all their technical issues.

Callum Byrnes