Manage your VoIP account and your customers with a range of powerful management features.
Metis is a PBX and a powerful customer management platform. Using the same platform you can create customer accounts, assign individual call rate cards and service charges, generate branded invoices, provision phones and much more.
Every customer is unique, which is why Metis provides each customer with their own Metis account, their own call rate tarrif and their own service charge list.
All of your customers can have their own, custom service charge list. You can assign a percentage markup to your customer accounts, which can cover all of their services or individual service categories. Or you can assign manually updated service charges.
A simple but powerful way of keeping on top of your customer’s service charges and call rates. Percentage markups takes your buy prices and calculates your sell price based on the percentage increase. They can be applied to an entire customer account or to individual service categories.
Certain services or rates may not fit into the percentage markup model. For example, you may wish to sell your Extensions at a certain price. No problem, you can assign a manually updated service charge and the service will sit outside of any existing percentage markup. Both models can be used in harmony.
You can assign a percentage markup based on your buy price to your customer accounts for their call rates. If you prefer to sell a certain rate at a particular price (e.g. UK National) then you can assign a manually updated price to those rates.
Metis can generate monthly, and one-off, branded invoices for your customers. Set the “Invoice Required” tag to “Yes” and Metis will produce a Sales Invoice every month from you to your customer containing an itemised calls list and any other services they use via Metis.
You can enable or disable individual services or entire service categories. This can be used to restrict or open up Metis features. For example, if you choose to turn off “Non-geographic Numbers”, this restricts the Number Provisioning feature to UK Geographic numbers only.
Metis can send Call Rate and Service update emails to your customers as if they come from you. You can turn this feature on/off on a per customer basis.
It's completely up to you if you give your customer access to their Metis account, or manage it on their behalf.
Route calls to a Work or Out of Office dial plan based on the current time. You can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.
Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.
You can create as many queues as you like. Configure them with a ringing strategy, an SLA target and a Redial After time. Additional options include custom period announcements and their frequency and whether members can take multiple calls. Queue members can pause/unpause from Metis, their phones and from the switchboard.
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings to Metis. You can use a whisper or line identifier to inform call handlers which option callers select.
Metis allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers. Metis allows for the immediate provisioning of the number which can be delivered to a configured IP handset within minutes.
You can add, update and remove users at any time via Metis. Add new extensions to generate authentication details for your IP phone, or add your Snom or Yealink MAC address into our provisioning platform for easy, no touch configuration options.
All voicemail boxes are configured with an email recipient, where any voicemails are converted into an email attachement and mailed to the recipient instantly, along with a timestamp, caller information and the duration of the voicemail message.
Our own Snom and Yealink provisioning and device management platform is integrated into Metis. You can add your MAC addresses and assign them to an extension. Customise your IP phone by selecting from dozens of different phone settings, or create a settings template that's applied automatically to a specific phone model.
Pick up a call from a ringing handset within your organisation. You can enable this via Metis at no extra cost and upon request we can create individual Pickup Groups for your business' departments.
See a visual representation of your colleague's phone status using your IP phone. The feature is enabled via Metis at no extra cost and tells you whether your colleague is either on the phone, off the phone or if their phone is ringing.
Set up a short code in Metis that when dialed from your IP phone, prompts you to record a message. Once you're finished, the message is immediately uploaded to your Metis account and ready to use in dial plans.
Create outgoing groups for your business' departments and manage the number used for Caller ID presentation, whether to hide the caller ID and whether international dialing is allowed.
You can easily block nuisance numbers using Metis' call blocking feature. You can block a single number or a range of numbers from contacting you and you can block numbers from being called by specific outgoing groups too.
Our call report suite has an easy to use search function and provides you with a graphical represenations of your calls and the option to download the report ouput. You can report on duration, destinations and your extensions.
Quickly check how many numbers, extensions, broadband or WLR products you have on your account, when they were added, your broadband authentication details and more.
Download complete monthly CDR (call detail record) files using our CDR reports. You can choose to include just inbound, outbound or both sets of calls in your CDR files.
The transaction report provides you with a comprehensive list of services you sell to your customers. You can either browse your reports in Metis or download them to use in a spreadsheet application.
You have access to any invoices we've ever issued to you, and any invoices you've issued to your customers in our financial reports. You can search invoices using company name, start/end period, paid/unpaid and more. You can even add credit notes and keep track of customer payments by marking invoices as paid.
Every customer account has its own Diagnostics section. It displays the current registration status of their extensions and the latency between them and our servers.
Live chat is enabled by default for our resellers and can be used for any questions you might have about Metis or for general enquiries too.
You can always reach us by telephone on 0161 660 2350 or 7878 from any handset connected to our network.
Email support is provided via firstname.lastname@example.org and handled by our expert UK-based team.