3CX VoIp Phone System

Connectivity Options

Flexibility & Scalability

Easily scales as your business
grows—add or remove users as needed.
Works with on-premises,
cloud-based, or hybrid deployments.
Supports remote working with mobile and desktop apps.

Easy Management

Web-based interface allows for simple configuration and management.
Automated updates and maintenance.

Advanced Features

Includes features like call recording, voicemail-to-email, call routing, and IVR
(Interactive Voice Response).
Integration with CRM systems like Zoho, Pipedrive, and Microsoft 365.
Video conferencing, live chat, and SMS capabilities.

Security & Reliability

Built-in security features like SIP encryption and automatic backups.
Redundancy and failover options for high availability.
Runs on Windows, Linux, or in the cloud (AWS, Google Cloud, or Azure).

3cx Hosting Options

Hosting Option	Pro	Cons	Best for
Cloud Hosted	3CX runs on cloud providers like Amazon AWS, Google Cloud, or Microsoft Azure Automatic updates and maintenance Can scale as your business grows	Monthly hosting costs	Small businesses that want a hassle-free, scalable, and reliable phone system without managing on-site servers.
3CX Hosted (Managed by 3CX)	Fully managed by 3CX (no IT expertise needed) Simple setup and automatic updates Includes 3CX support	Subscription-based pricing Less control over the system compared to self-hosted options	Businesses that want a hands-off solution with direct 3CX support
On-Premises (Self-Hosted on Your Server or PC)	No recurring cloud hosting fees Full control over data and security Can use existing hardware (Windows or Linux server)	Requires IT knowledge for setup and maintenance. Hardware and electricity costs. Risk of downtime if the local server fails.	Businesses with in-house IT staff or specific security/compliance requirements.

Recommendation for You:

Since you’re running a small business, I’d recommend Cloud-Hosted 3CX or 3CX Hosted for ease of use and reliability.
If you don’t want to deal with hosting and maintenance, 3CX Hosted is the best hassle-free option.

License Options

Main PBX Features	3CX SMB	3CX PRO	3CX ENT
Extensions	< 10	Unlimited	Unlimited
Apps: Windows and Web Client, iOS, Android
Phone Directory
Headset Integration
Call Parking / Pickup
Call Logging
Ring Groups
Choose SIP Trunk	< 6
Auto Attendant
Inbuilt SBC for Offsite Phones
BLF Busy Lamp Field
Multi-level IVR
Voicemail Transcription
Intercom / Paging / PA Announcements
Integrated Fax Server
VMware / Hyper-V / KVM
Custom FQDN
Custom SMTP Server
MS 365 Integration
Google Workspace
Hotel PBX (Self-managed only)
Video Conferencing
3CX Link
Polls
PDF Sharing
Screen Sharing
Remote Assistance
Whiteboard
YouTube Integration
Maximum no. of participants	25	200	250
Live Chat & Messaging
Live Chat	< 10
'3CX Talk' Link
WhatsApp Integration
Facebook Integration
SMS & MMS
Chat Reports
Call Centre Features
Call Queues
Call Recording
SLA Alerting
Switchboard
Wallboard
Callback
Barge in / Listen in / Whisper
Call Reports
CRM Integration
Enterprise Features
Call Flow Designer
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Inbuilt Failover
Start / Stop Call Recording Rights
Custom IP Phone Logo
Standby License
MS Teams Direct Routing Integration (16SC+)
Skill-based Routing
Enterprise Features
Voicemail Transcription, (8SC and up 3CX AI will transcribe free)
Google Gemini Support, PRO - Voicemail Only		(VM)
Open AI, PRO - Voicemail Only		(VM)
Call Transcription
Call Analytics
3CX AI