VoIP (short for “Voice Over Internet Protocol”) is the transmission of voice communication via the internet – done so via IP-based telephony networks…

Continue reading what is VoIP?

Unlike traditional telephony, there isn’t the need for hardware and extensive setup time (and cost) with a business VoIP system…

Continue reading how VoIP works

There are many benefits of switching to a VoIP system from traditional telephony, some of which have been featured below…

Continue reading the advantages of VOIP

Typically, any standard broadband internet connection will be fine for VoIP usage. The faster the connection, the less likely there is to be quality issues or any potential transmission data problems while making and receiving phone calls.

In short, yes. Wireless routers can be used to provide the internet connection necessary to support the running of VoIP telephones within a business.

In order to initially setup a VoIP telephone system, there are three key things that are required:

  • An internet connection (broadband or similar)
  • A router that has the ability to distribute and manage the internet connection to the necessary people within the business
  • An IP-enabled phone – either a physical VoIP/SIP phone, or a soft-phone on a computer, smart phone, or similar internet-enabled communication device

VoIP is essentially plug-and-play in the hardware respect, with no need for the physical storage of a PBX or other networking equipment within the office.

The voice quality of VoIP is as you would expect with a traditional phone system – and there is no difference using an IP-enabled phone on a VoIP network then there would be with a typical telephony system. Depending on the speed of the internet connection that is available for the VoIP network router, the quality may be interrupted should there not be sufficient bandwidth to sustain the number of calls being sent and received, but advice and further detail can be provided on this depending on the type of business and number of employees that your company has.

The pricing for VoIP is similar to the pricing for a traditional telephony system – the main difference being that a standard telephone connection is charged per line…

Contact us for more information on our VoIP pricing.

In short, yes, you can port your existing telephone number onto a VoIP network – meaning there is no need to update any documentation or references to your business telephone number if you decide to move to a VoIP solution.

VoIP calls can be made via a mobile phone as long as the device is a smart phone – in the sense that it has to be able to support the following:

a) Sustainable internet connectivity
b) The ability to install the necessary soft-phone app required to send and receive calls via VoIP

As mentioned above, VoIP via mobile is done so through the use of a “soft-phone”, and this is essentially a VoIP application that makes a connection to the necessary VoIP network while providing the interface needed to make and receive calls.

PackNet recommends the following soft-phones for mobile VoIP:

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Metis is a scalable, low cost alternative to a traditional PBX office telephone system.


or contact our sales team on:
0161 660 2350

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Our brochures include information on our direct VoIP offering, our VoIP reseller programme, and our guide to VoIP.


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