Inbound call management allows calls to be sent to the right place at the right time. Call management can be determined by a number of factors, volume of calls, types of calls, seasonality or promotions. By combining the powerful call management tools within Metis with realtime reporting, call management can be used to make sure you don’t miss any calls.
Inbound call management can be used in conjunction with IVR (Interactive Voice Response) or Voicemail to ensure that the call gets to the right person, and even when you business has closed for the day the voicemail to email system will ensure you can pick up the next day messages left outside of normal business hours.
If you are interested in our inbound call management solutions then please don’t hesitate to make an enquiry today, or call us on 0161 6602350.