Hosted Telephony

The Packnet network fully complies with the Telecommunications Act of the UK with regard to provision and delivery of emergency services to its users.

Customers can make calls to the Emergency Services in times of need to either the 999 or 112 emergency services numbers. All numbers which are registered within the Packnet Number block are associated to the individual’s or business address to which they are associated.

As the numbers are VoIP based and this means the location of the caller can be anywhere in the country, this in turn is advised to the Emergency Services and should a call be made to either 999 or 112 the operator on seeing the call is from a VoIP listed number will always ask the caller for their location before passing over to the emergency service required.