City of London Financial Services Company – How they reduced call costs by an average of 55% and streamlined their operations.
The client is a well-established stockbroking firm, trading in a tough economic climate and faced with significant competition, increasingly complex regulation and rapidly escalating customer expectations. The client has built its reputation on its close contact with clients. As such, it was keen to exploit new business telephony technology to increase its core competitive advantage, namely a hands-on relationships with clients, as well as to streamline its operations to drive down costs and increase efficiency.
The client decided to investigate cheaper communications options than the traditional ones that they had from BT. They needed a system that was flexible and scalable, portable, low maintenance, well supported, cheap and – above all – reliable.
PackNet were brought in to see what we could deliver. We analysed the client’s overall patterns of telephone usage, and identified ways in which we could help the client achieve the following:
We were able to deliver a fully integrated VoIP solution that meant:
Metis is a scalable, low cost alternative to a traditional PBX office telephone system.
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