Case Studies

Call Centre

Call Centre

The client required a solution which allowed for calls to be handled within multiple countries and consequently multiple time zones. The two countries in question were the United Kingdom and the United States of America. The brief required the use of IVR (Interactive Voice Response) and multiple dial-plans.

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Multi-Site

Multi-Site

Company A has three sites across the UK that operational during standard UK working hours from 9am-6pm. Each site had existing traditional landline phone systems and a combination of ISDN and analogue phone lines.

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pro-manchester

pro-manchester

pro-manchester is the business development organisation representing financial and professional services and the wider business community in the North West. They chose PackNet to replace a legacy phone system with a state-of-art VoIP Telephony system, improving usage, expandability and ultimately cost of operation.

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SIP Trunking with Avaya IP Office

SIP Trunking with Avaya IP Office

Personal Audit Systems has an existing Avaya IP Office 500 system which was connected to ISDN2e circuits. The peak period of their business is at the end of the UK Tax year and during this time additional capacity is needed to take a higher volume of both incoming and outgoing calls.

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Streamlining Operations

Streamlining Operations

City of London Financial Services Company – How they reduced call costs by an average of 55% and streamlined their operations.

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SME Guide to VoIP

Our guide explains the benefits, equipment you will require, how to port your number and the types of connectivity.

Packnet SME Guide to VoIP

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