Packnet Blog

Some firms have hesitated in switching to business VoIP (voice over internet protocol) in spite of its much publicised cost and systems administration advantages, often with some degree of understandable justification. Addressing and resolving these concerns however is usually much easier and more straightforward than many such firms might at first believe.

A prime example of this hesitancy at work is in those medium-sized companies which have invested a great deal of money and energy in their existing business phone systems and are reluctant to decommission these conventional networks too early in their life. This can be a particular concern for those firms whose phone networks have been developed in synchronisation with other corporate systems, such as a computerised order processing facility.

The flexibility of business VoIP is such however that most of these firms can maintain their existing business phone systems if they wish, and still incorporate the benefits of internet protocol (IP) telephony. The method usually associated with adapting an existing (or ‘legacy’) phone system to accept and receive VoIP transmissions is to install what are known as session initiation protocol (SIP) trunks. SIP trunking can provide a firm with as many or as few VoIP channels as it considers necessary to improve the costs and efficiency of its operation.

A second example where reluctance to switch to business VoIP systems is in evidence is in those small firms unable to afford the necessary VoIP infrastructure. Even though the cost-savings associated with business VoIP will usually make an initial investment in the necessary equipment worthwhile in the long term, many small businesses may simply be unable to raise the up-front cost.

Fortunately, however, choosing a remote hosted service from a business VoIP provider, or a VoIP reseller, will enable small firms to take full advantage of VoIP without needing to invest in the infrastructure themselves.

Callum Byrnes