Packnet Blog

Both large and small companies today are increasingly having to deal with the challenges of finding room to accommodate people, machinery and visitors; whilst coping with the equally pressing need to save on the costs of renting office space.

Many firms facing these pressures have found in business VoIP a way of helping to resolve these issues without any degradation of customer service or the alienation of staff; by using business VoIP to help them institute what is known as ‘hot-desking’.

Hot-desking is based on the principle of not needing all employees to be office-based at the same time. On this premise, it follows that a firm will not have to provide a permanent desk or seat for each and every member of staff; which in turn means the firm will get by with less office space.

Hot-desking however requires that all work-station areas are kept clear of non-essential items so that any member of staff can use that desk once it becomes free.

In order to be fully effective, hot-desking also usually depends on firms switching to the use of business VoIP for their telephone communications.

Business VoIP (voice over internet protocol) is sometimes seen by firms as simply a way of saving money; by using the internet to bypass the need to connect directly to traditional wired private telephone company connections with their expensive call tariffs, firms can often save a small fortune on their phone bills.

Business VoIP however also has a strong advantage when it comes to flexibility in re-routing calls, and therefore hot-desking. As long as there is an available internet protocol (IP) telephony handset on a spare desk, the user can simply programme that handset to make and receive calls to and from his or her normal extension number.

Take a look at our hosted IP telephony or SIP trunking solutions.

Callum Byrnes