Survey shows increased urgency to adopt business VoIP among SMEs


A new survey has revealed not only an increase in VoIP take up among small and medium sized enterprises (SMEs), but also an increasingly strong desire for VoIP by those SMEs still not connected.

The survey, carried out in the US by research company Inzenka, reveals that of 700 SMEs questioned, 27% are currently using VoIP, whilst 50% over and above this figure are determined to implement the facility within two years.

Business VoIP – or voice over internet protocol – is a technology whereby voice calls are made and received over the internet rather than via traditional telephone line connections. One of the immediate advantages of business VoIP is that outgoing call rate tariffs are much cheaper than those charged by traditional telephone line companies.

It is therefore unsurprising that reduced outgoings turned out to be one of the two leading reasons for adopting VoIP among those surveyed.

The findings of the survey however also reflect other key advantages associated with VoIP.

Firstly, the ease and flexibility with which VoIP business phone systems can be managed was cited as the other main reason for take-up by those surveyed. Additional VoIP connections can, for example, be introduced – and others re-routed – with considerably less technical difficulty than traditional telephone line connections.

The next most popular reason for adopting was its capacity for permitting users to connect to their extension from remote access points, provided there are internet facilities nearby. This advantage of was shown to be particularly pertinent given that 70% of those businesses surveyed currently employ mobile staff.

Meanwhile, a third of those surveyed said they specifically preferred the benefits of a remote hosted VoIP service rather than having to cope with the responsibility of maintaining their own VoIP systems.