Survey reveals vital role of IP telephony in growing trend for home working


A survey by major business VoIP handset provider, Cisco, has found that internet protocol (IP) telephony continues to be a major facilitator helping staff to carry out their normal company duties at home.

77% of respondents to the survey cited IP telephony as the method they use when choosing to work away from the office, or when instructed to do so.

According to Cisco’s findings, the trend for working from home is increasing; with 78% of those questioned saying they no longer think they necessarily have to come into the office on a daily basis; and only 21% saying their presence is definitely needed in the office each day.

Although the study specifically questioned Romanian-based respondents from among delegates to Cisco’s recent 2011 Expo in Bucharest, the results do in fact support the findings of an international survey carried out by Cisco in 2010, in which 60% of respondents also said they felt they could do their job just as well away from the office.

The trend towards working from home, and for greater mobility among staff in general, had also previously been noted by other commentators; whilst being generally seen as a positive step by both companies and individuals alike. At the same time, the use of internet-based communication tools, such as IP telephony and business VoIP (voice over internet protocol), has often been viewed as an ideal means of facilitating such remote working.

Worryingly, the latest Cisco study also revealed that 22% of respondents feel that lack of IT investment by those companies with tighter budgets is currently challenging the move to remote working; suggesting perhaps that many companies might be better off adapting their existing business phone systems to receive business VoIP via session initiation (SIP) trunking connections; and instead paying regular, manageable fees to a business VoIP provider or VoIP reseller.








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