Survey reveals rapidly increasing take up of business VoIP worldwide


VoIP adoption has grown substantially across the globe, and will continue to do so, according to a new survey published by Infonetics Research.

The survey shows that the global market for VoIP was worth £31 billion in 2010, up from £21 billion in 2008. The survey predicts that this figure will rise to £46 billion by 2015.

Although the survey points out that 69% of the £31 billion revenue stream is down to domestic customer VoIP take-up (with an astonishing 157 million subscribers in 2010), it notes that business VoIP is currently growing at a quicker rate than domestic VoIP.

Business VoIP enables savings to be made on call rates; but it also provides companies with the flexibility they need in managing their business phone systems more efficiently. With VoIP, for example, a company can add additional phone connections more easily, or can facilitate remote phone access for its staff by allowing them to use their normal office telephone number anywhere where there is an internet connection.

Probing further into current business VoIP trends, the Infonetics Research survey highlights a 20% rise in the use of a remote business VoIP provider’s services; as opposed to going to all the trouble and expense of installing and maintaining in-house VoIP systems.

The survey also notes a 143% increase in revenues from SIP trunking (session initiation protocol trunking) whereby a company’s existing phone system is specially adapted to facilitate business VoIP calling rather than being completely replaced with new equipment.