Majority of UK businesses say broadband service has improved

A new survey has revealed that against a picture of growing dissatisfaction with the country’s infrastructure among UK businesses, broadband provision is one of the few essential services cited as having improved over the last five years.

The survey, carried out by the Confederation of British Industry (CBI) in conjunction with accountancy firm KPMG, assessed the business community’s opinion on the overall infrastructure of the UK as a whole, and also focussed on its views regarding a number of core elements making up the country’s infrastructure, including transport, energy, water supply, and digital provision.

In all, 477 businesses were surveyed, and the results revealed that 58% of respondents felt the infrastructure on the whole in the UK was inferior to that of other European countries. Criteria on which the UK fell down were quality, value for money and reliability.

Broadband provision, however, was one of the few core services judged, along only with water and waste services, to have shown an improvement since 2006; with 73% of respondents saying they had noticed an improvement in the broadband network during that time.

Aside from the encouraging news that broadband provision has improved for UK businesses, the survey demonstrates once again how crucial broadband has become for effective functioning of the UK economy, ranking alongside energy and water in terms of importance.

In recent years, high quality broadband provision has not only been utilised for email communications and data transmissions over the internet, but has also increasingly played a vital part in ongoing improvements in business telephony.

Internet protocol (IP) telephony and business VoIP (voice over internet protocol) – available via a host business VoIP provider or VoIP reseller, but only provided a business has a suitable high speed broadband connection – have given essential competitive advantages to many businesses including flexible management of internal business phone systems and reduced phone costs.