Take a look at what’s new in June. This month we have a major update to Provisioning, a brand new Metis report and even lower broadband prices!
Yealink v83/84 Firmware support added to Packnet Provisioning
We support Yealink’s latest firmware on our provisioning platform. v84 should be used whenever possible. Here’s a breakdown of devices and their recommended firmware version:
If you purchase a Yealink phone through Packnet it will arrive with the latest firmware.
If you are adding Yealink MACs to Provisioning, please ensure you select the latest firmware from the firmware drop-down menu.
Over the next few weeks, we will be introducing some of the new features found in the new firmware.
Transaction Detail Report
The Transaction Detail Report (TDR) is the latest addition to our suite of Transaction Reports, found in Metis > Reports > Transaction Reports. Users can report on transaction data which starts from invoice period January 2019 (01/2019).
TDR displays active transactions for a given period in a tabular format. It is a Metis GUI version of the Transaction Download Report, designed for all types of Metis users.
It provides a breakdown of transaction data from invoices. Whereas an invoice lists services and their quantity, the report displays the individual transactions. For example, if five SIP Extensions are listed on the invoice, the report displays what those extensions are and how long they have been active, amongst other useful details.
Users can customise their Report by applying filters:
|Reseller/Channel||Company||Text||Auto-complete search box. Lists companies associated to your reseller account.
Leave blank for “all”
|Reseller/Channel/Customer||Group Name||Multi-select tick-box||Filter results by
|Reseller/Channel/Customer||Frequency||Drop-down||Filter results by
|Reseller/Channel/Customer||Start date||Date picker / MM/YYYY||Filter results by date|
|Reseller/Channel/Customer||End date||Date picker / MM/YYYY||Filter results by date|
|Reseller/Channel/Customer||Show/Hide Columns||Multi-select tick-box||Show/hide table columns
|Reseller/Channel/Customer||Pagination||Drop-down||Update number of records to display on a single page
Here’s a description of the table’s columns:
|Company||This is the name of the company associated with the transaction.|
|Service||This is the name of the service that has been involved in a transaction.|
|Group name||This is the billing group of the service.|
|Start date||This is the date that the transaction was started.|
|End date||This is the date the transaction was ended.|
|Extension||This is the extension associated with the transaction. This will be populated for transactions associated with both extension creation and call recording.|
|Caller ID||This is the caller ID that is associated with the transaction. This will be populated for transactions associated with both numbers and call recording.|
|Frequency||This will either be M (Monthly Billed) or O (One-off billed).|
|Standard cost||This is the cost of the service billed to you from your provider.|
|Billed||This is the actual amount billed in the monthly period. This can be either equal to the standard cost or a pro-rata amount.|
|Quantity||When the Frequency is ‘One Off’, this column shows the number of associated items. In all other cases, this will show as ‘N/A’.|
|Storage (GB)||This is the amount of call recording storage that is being billed for in the period in gigabytes (GB).|
|Setup charge||Setup Costs associated with Broadband and WLR services.|
|Pro-rata||Values can be Yes or No. If Yes, the value shown is the pro-rata amount for the first month of service. If No, the value shown is a full month amount.|
|Inv month year||This is the period associated with the report MM/YYYY.|
New FTTC & ADSL Products and Prices
We have updated our KCOM FTTC & ADSL product portfolio with even lower prices. Compared to old pricing, save nearly £10.00 per month on any new or regraded FTTC Unlimited product.
Any new orders and regrades to existing connections will use the new pricing. View the new products in Services > View Services > Broadband > Eclipse. The new products are:
- KCOM ADSL 50GB
- KCOM ADSL 100GB
- KCOM ADSL Unlimited
- KCOM FTTC 80/20 100GB
- KCOM FTTC 80/20 Unlimited
Reminder: Transaction Download Report
The Transaction Download Report is available in Metis > Reports > Transaction Reports. It uses the same data, but instead of a front-end report, users can generate a .csv file download link.
The .csv uses the same column headers as the Transaction Detail Report.
Each report covers a different use-case. The Download Report can be incorporated into a user’s own spreadsheets, records, or billing platforms. The Detail Report can be used on-the-fly, and to spot-check time-sensitive billing enquiries.
Reminder: Time of Day Routing (TODR)
TODR was updated last month and we’d like to remind users to look at the user guide and become familiar with the new feature.
The next UK Public Holiday is Monday 26th August which gives users plenty of time to have a go or get in touch with our support team for a demonstration/how-to.
Here are instructions for how to set a number to Out of Office for Monday 26th August:
- Click “Incoming Calls” from the nav menu
- Click “Time of Day Routing” tab
- Find your number in the list and click “Add Rule”
Enter the details below using the Rule Builder:
|Component||Input (comma separated)|
|Start/End Time||Any time|
|Days of the week||N/A (leave blank) (defaults to Any Day)|
|Days of the month||26|
|Months of the year||Aug|
|Order position||1 (or above your work hours)|
|Calls in time range go to||Out of office hours|
Here’s how it will look in Metis. Press submit to apply the TODR rule.
- Removed Conference Numbers from Incoming Calls and TODR. All relevant conference number information can be found in Numbers > Conference Numbers
- Updated some Yealink settings for v84 compatibility