Packnet Blog

Countless sales leads and enquiries have been lost, as employees have struggled to forward calls on to the right member of staff. However, with business VoIP, such costly mistakes look set to be a thing of the past.

As well as lost calls, there are other issues experienced with traditional phone lines at work.

Many man hours are lost with workers locking themselves out of their phone for example. Problems are also caused by mail boxes not being managed, or out of the office messages not being left and saved correctly. Using IP telephony can help eradicate these too.

The reason is simple. Indeed, the clue is in the use of the word simple. Where VoIP systems really come to the fore is in the interface they use to control such features, which is far more recognisable for the web and mobile phone savvy generation.

It is all about the integration.

Unlike traditional business phone systems, VoIP interfaces sit on the systems already being used. Looking and feeling like popular applications, it is easy to work with them. Moreover, they are also fully customizable. People increasingly like to feel in charge of their space, so this is a particular plus point.

Call forwarding is straight forward, through the use of “follow” features, which instantly and automatically direct a call to the phone where the employee happens to be. Voicemail too can be access from anywhere, through email, through a mobile, so no messing around is needed here either.

It all delivers a far more coherent and agile way to do business. With many staff now working remotely too, the benefits of VoIP for businesses are almost incalculable.

For SMEs to maximise their possibilities with VoIP, the use of a hosted service tends to work well. Round the clock support, continuous hardware updates, and complete training as required, it is one area that can really boost productivity and respond when demand requires.

Callum Byrnes