Packnet Blog

Business VoIP is often taken up enthusiastically by a number of companies owing to the considerable savings it offers on phone costs and the increased control it brings to the management of business phone systems. There is however one other significant advantage accruing from business VoIP: the overwhelming support it tends to generate among company staff.

The first major attraction that business VoIP (voice over internet protocol) often holds for its users is the means by which the voice contact is actually made; the VoIP handset.

Before looking at the advantages of VoIP handsets it should firstly be noted that handsets offer a psychological reassurance over other means of receiving VoIP signals (a desktop computer, for example). Time and again, employees have been found to express an overwhelmingly strong preference for using exactly the same type of handset they are familiar with when taking landline calls. Indeed, companies that try and insist on alternative transmission and reception means have more often than not come up against strong employee resistance.

Quality business VoIP handsets such as those made by Snom and Yealink however, offer so many more features than conventional handsets. They usually, for example, incorporate handy directories and address books; a large number of programmable links to important extensions; easy downloading of ringtones; and simple three-way conference calling.

The second attraction of VoIP for business is its ability to allow staff to make and receive calls from different locations within the same building; from a different building; or even when away from the office. The opportunity business VoIP can give for working from home is a particularly crucial benefit for those with particular family and other lifestyle commitments.

A third important advantage that business VoIP and internet protocol (IP) telephony in general offer is the convenience of receiving images, data and even faxes over the same channel.

Callum Byrnes