Digium chief forecasts SME communications trends for 2013


The benefits of cloud-based networks – including those offered via hosted internet protocol (IP) telephony – are among the factors likely to influence small to medium sized enterprises (SMEs) in their communications decisions over the course of 2013, according to the director of global channel sales for Digium, Jim Butler.

Writing in Telecom Reseller magazine, Butler said that many SMEs would have to continue to come to terms both with the trend towards greater employee mobility and the need to be consistently responsive to customer and client demand, regardless of technical or logistical challenges.

Cloud-based communications systems – including hosted IP telephony and business VoIP (voice over internet protocol) networks –have the advantage, he said, of enabling employees to connect to colleagues and clients when the former are not in the main office premises.

In addition, Butler argues, a hosted solution offers the opportunity for businesses to continue maintaining communications with customers and clients, even when the functioning of their main office is adversely affected by severe technical difficulties.

Butler naturally promotes Digium’s own open-source IP telephony facilitator, Asterisk, as a proven means for a host business VoIP provider or VoIP reseller to activate IP telephony services for an enterprise. Butler, however, justifies this publicity for Asterisk on the basis that enterprises need to ensure they are working with the most effective IP telephony facilitators.

Another advantage referred to by Butler in relation to IP telephony and business VoIP systems is the capacity for easily scaling the number of phone connections up or down as required.

Butler predicts a further trend for 2013 – the incorporation of session initiation protocol (SIP) trunking technologies into existing conventional private phone exchange networks, in order to help facilitate the transmission and reception of IP telephony and business VoIP communications.








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