Packnet Blog

Top UK vocational training and awards organisation, City & Guilds, has revamped its entire communications infrastructure – including its voice telephony, data, and video-conferencing communication facilities – by drawing on the latest state of the art internet protocol (IP) telephony technology.

In common with many smaller organisations, one of the main features of the City & Guilds new IP telephony platform has been the introduction of a business VoIP (voice over internet protocol) for all of the organisation’s voice calls.

Among the advantages the deployment of business VoIP has given City & Guilds is an estimated 33% saving on phone costs; together with the ability of its employees to ‘hot desk’ regardless of where they happen to be situated.

The standard IP telephony solution of overhauling voice calls through business VoIP is however merely one strand of what City & Guilds regards as a first step towards a fully integrated unified communications platform; a platform which the organisation’s head of architecture and strategic development, Ian Turfrey, says he believes is ‘the best way for us to support our business objectives of enhancing staff collaboration and productivity’.

The organisation says that among the other features it is planning to introduce is a cloud-based session initiation protocol (SIP) trunking solution to help cut the costs of its current ISDN system.

Just as many smaller companies are currently choosing to use the services of a business VoIP provider or VoIP reseller rather than commit large sums of money to in-house capital expenditure, City & Guilds is understood to have opted for a managed service in order to help with its ambitions for improved and enhanced – but cost-effective – communications solutions; and to ensure that the organisation continues to remain ahead in the communications field in the long term.

Callum Byrnes