Whilst many companies are tempted by the cost savings and efficiencies that business VoIP makes possible, there are a few that remain hesitant having heard the occasional negative report alleging poor quality of transmission and reception with VoIP calls. Such criticisms however are largely unfounded.
VoIP – or voice over internet protocol – is a technical facility available to both businesses and consumers, enabling them to make and receive voice messages over the internet rather than via conventional telephone lines.
The advantages of replacing traditional business phone systems with business VoIP are both economic and administrative.
The economic benefits relate to VoIP calls being generally less expensive than those made over standard telephone lines. The administrative benefits include the ability to easily add additional extensions, and the capacity for making cheap calls anywhere in the world where there is an internet connection.
Critics of business VoIP often cite two main issues: latency – or delay between a voice message being sent and received at the other end (leading to one caller interrupting the other, whilst sometimes also creating an echo effect); and complete loss of communication, whereby individual ‘packets’ of digitalised voice data somehow go astray along the network.
Whilst latency and packet loss are real and serious challenges for VoIP networks, modern business VoIP services provided by sophisticated solutions specialists have managed to overcome these potential annoyances.
Using techniques such as ‘packet buffering’ whereby packets are managed so as to improve synchronicity between sender and receiver; or are re-sent in cases where the packets have gone astray, latency and packet loss are no longer the widespread issues they once were in the early days of business VoIP.
Provided the end user has sufficient bandwidth space to accommodate the degree of traffic associated with business to business calls, voice quality with VoIP can today easily match that of conventional telephone lines.