Adoption of business VoIP by small and medium sized enterprises (SMEs) is not only saving costs in the short term but is also an important first step in a telecommunications revolution that will lead to important technical and commercial advantages, according to an article in Irish technology publication, Silicon Republic.
The article cites quotes from key industry sources claiming that future technologies developing on from business VoIP will enable SMEs to become more efficient and more responsive; and will also assist with even further cost savings.
VoIP – or voice over internet protocol – is a facility which enables voice calls to be made via the internet rather than through traditional telephone line connections. One of the main advantages of business VoIP is that calls are much cheaper. Indeed, the Silicon Republic article reports that SMEs using business VoIP are already experienced ‘greater than expected’ cost savings.
The article’s focus however resides in the claim that business VoIP is really the first step towards UC4 (unified communications, collaboration and call centre), whereby there will in future be a further seamless integration of voice, video and text messaging facilities that ‘will do for business voice and video communications what email did for the written word.’
In the report a future is envisaged in which, for example, applications such as video conferencing could be available to all prospective participants ‘in an instant’, regardless of whether they were in their office or, say, walking through a town on the other side of the world.
Silicon Republic’s sources for the article argue that although there are areas in which technologies such as business VoIP are currently slow to take off (largely because ‘few businesses understand it’), it will only be a matter of time before business VoIP becomes a ‘standard feature’ within offices, where it will ‘continue to integrate’ with other communications and information applications.