Hosted Telephony for your Business
Our cloud phone system and fully hosted platform has a full range of features to improve you and your customer’s telephony experience.
Our cloud phone system and fully hosted platform has a full range of features to improve you and your customer’s telephony experience.
After being introduced by a 3rd party several years ago, we've been delighted with Packnet and I can say quite definitively that their reseller platform is simply the best 3rd party product we use across our entire managed services portfolio.
- Jake Harrop, Director, Safetynet IT
After being at the mercy of a different VoIP supplier for a number of years, Packnet are a breath of fresh air. We've been a customer of Packnet's for 6 years now and would not think about looking anywhere else. The service has been rock solid from day one.
- Paul Kelly, Director, 2m Networks
I have known Packnet for roughly ten years now and the service has always been second to none. The service everyone there gives is outstanding and the guys (and Holly) are so knowledgeable.
- Eddy Leonard, Director, EDI Communications
The contract we signed is a rolling 30 day contract which speaks volumes, you don't build a business offering contracts like this without rock solid customer service. Highly recommended!
- Mark Collins, Technical Director, Social Care Network
Telephones work. Support desk available, knowledgeable, and helpful. Online customer portal simple to understand. New and additional services quickly and easily arranged. Hardware arrives on time and configured. In a league of their own compared to others we have dealt with.
- Dave Squire, Director, LinkUp Technologies
Porting is also painless so that has been a revelation too after years of hassle. Prices are good, accounts people are easy to deal with - its all good news with Packnet!!
Gill Forster, INS Ltd
Earlier today we had major issues with two of our Gigaset handsets & the base unit. We would like to take this opportunity to formally congratulate you on your easy to use support system and the excellent representatives who picked up our support call. Credit where credit is due.
- Don Wall, Senior Infrastructure Engineer, Bioxydyn
Great service, great support, the 2 important parts of any technical service delivery. I highly recommend Packnet.
- Roy Wilding, Creative Director, PushOn
Our company changed over to Packnet 2 years ago after being with a company that were a nightmare to get through to on the phone and deal with. Since moving we have had a different experience altogether, the team members are so helpful, they listen and deliver the results. I would not hesitate to recommend Packnet.
- Louise Taylor, Laser Electrical
‘Metis’ is our VoIP management portal. It provides you with all the features and functions needed to perfect your business’s communications including:
Packnet Provisioning means your new phone arrives preconfigured. All you have to do is plug it in.
All hardware is shipped using next-day delivery and arrives ready to make calls. You can use our VoIP management portal ‘Metis’ to manage all aspect of your phone system.
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Route calls to a Work or Out of Office dial plan based on the current time. You can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.
Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.
You can create as many queues as you like. Configure them with a ringing strategy, an SLA target and a Redial After time. Additional options include custom period announcements and their frequency and whether members can take multiple calls. Queue members can pause/unpause from Metis, their phones and from the switchboard.
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings to Metis. You can use a whisper or line identifier to inform call handlers which option callers select.
Metis allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers. Metis allows for the immediate provisioning of the number which can be delivered to a configured IP handset within minutes.
You can add, update and remove users at any time via Metis. Add new extensions to generate authentication details for your IP phone, or add your Snom or Yealink MAC address into our provisioning platform for easy, no touch configuration options.
All voicemail boxes are configured with an email recipient, where any voicemails are converted into an email attachement and mailed to the recipient instantly, along with a timestamp, caller information and the duration of the voicemail message.
Pick up a call from a ringing handset within your organisation. You can enable this via Metis at no extra cost and upon request we can create individual Pickup Groups for your business' departments.
See a visual representation of your colleague's phone status using your IP phone. The feature is enabled via Metis at no extra cost and tells you whether your colleague is either on the phone, off the phone or if their phone is ringing.
Set up a short code in Metis that when dialed from your IP phone, prompts you to record a message. Once you're finished, the message is immediately uploaded to your Metis account and ready to use in dial plans.
Create outgoing groups for your business' departments and manage the number used for Caller ID presentation, whether to hide the caller ID and whether international dialing is allowed.
You can easily block nuisance numbers using Metis' call blocking feature. You can block a single number or a range of numbers from contacting you and you can block numbers from being called by specific outgoing groups too.
Manage all aspects of your account from Metis. Contact details, users, voicemails, numbers, invoices, everything.
A complete, up to date service charge sheet is available for all customers in Metis. You can always be sure of what you'll pay before adding a new service to your account.
Our own Snom and Yealink provisioning and device management platform is integrated into Metis. You can add your MAC addresses and assign them to an extension. Customise your IP phone by selecting from dozens of different phone settings, or create a settings template that's applied automatically to a specific phone model.
You can check the current registration status of all your extensions using our Diagnostics page.
Live chat is enabled by default for our customers and can be used for any questions you might have about Metis or for general enquiries too.
You can always reach us by telephone on 0161 660 2350 or 7878 from any handset connected to our network.
Email support is provided via voip@pack-net.co.uk and handled by our expert UK-based team.
We’ve purpose built our voice & data network from scratch, allowing for quick resolution of issues & comprehensive SLA.
A hosted VoIP solution is a phone system in which calls are made over the internet. The phone service is housed in a location which is not at the businesses’ premises, therefore it being ‘hosted’.
A hosted VoIP solution is also known as a Hosted PBX.
If you’re a startup, we’d recommend a voip service. A voip system, such as ours, offers its users the flexibility and ease to grow or change to the requirements of their business. Better yet, our phone system, you’ll find that your overall costs on communication will decrease since you certainly won’t be spending much on upkeep, maintenance and best of all, international call rates.
Hosted PBX is a service in which an organisation’s phone system is hosted at the service providers location. The service provider, for example, Packnet, is responsible for housing the phone system, its hardware, software, call routing, switching and any maintenance the phone system may require. A Hosted PBX also allows users to utilise features such as voicemail, automated greeting and many more.
A white label PBX solution refers to a PBX phone system that is developed by another company, it can be rebranded by another company, who can make it appear as though they made it.
The white label PBX solution is preferable to businesses who want to provide their customers with business phone services without needing to devote a large chunk of time and money into developing their own system.
As a small business, costs are very important and so is your communication. With Packnet, you’ll find that call costs will be considerably reduced.
VoIP allows users to make international calls without the high rates you’d normally find with traditional phone systems. Better yet, a business using Packnet benefits from free calls between employees in different countries.
In addition to that, you’ll find that with us as your provider, your company will spend less on upkeep and infrastructure.
Whilst the two terms are used interchangeably, they are not the same thing. However, there are similarities between them, the most obvious being that both technologies use the internet for communication.
VoIP (Voice over internet protocol) refers to making and receiving calls over the internet. IP Telephony on the other hand, refers to the overall use of the internet to communicate via methods that are usually made with a traditional telephone network.
An enterprise VoIP solution is a phone service that provides a company with a large number of employee’s to make calls via the internet. The phone service is specifically designed for big companies.
1. One of the great things about having a Hosted Telephony system in your business is that they are less vulnerable to power and internet outages during harsh weather. Usually your service provider, which would be Packnet, will have a network redundancy in place to ensure that in the case anything happens, there will be backup so your business won’t suffer.
2. A Hosted telephone system does not usually require any installation. The provider will send phones out preconfigured and access to phone system features, for example call pickup is automatic.
| Traditional PBX | Hosted PBX | |
| Costs | Adopting a traditional system will mean that the initial charge and set-up costs of your phone system will be higher. In addition to that, you will also have to fork out the money for maintenance. A traditional PBX is perfect if your company is more comfortable with making a one-time purchase rather than a monthly fee. | Off-premise PBX systems do not require any installation, meaning your business will bypass the high initial charge. Money for maintenance is usually added within your provider’s plan, which means that in the case of any problems, you will be protected. |
| Maintenance | Traditional PBX systems use copper wires, which are far more susceptible to bad elements and power outages. And since the system is on your premise, your business will need to foot the bill towards fixing any issues. | Hosted PBXs are less vulnerable to power and internet outages during harsh weather. Usually your service provider will have network redundancy to make sure that in case anything happens there will be backup. |
| Flexibility | When you have a traditional PBX, you may need to remove or add extensions, and typically this does require training. Problems may occur if you don’t have any staff experienced with technology. | With a provider maintaining the system for your business, things such as adding or removing extensions can be done swiftly by experts. If your organisation has more than one location or employees that need to travel frequently, a hosted PBX system gives you the option to have all extensions under one system. |
| Space | With an On-site phone system, you will need to consider an appropriate space to keep your phone system powered and secured. If you have space to spare, then perfect. | The phone system is held within the premises of your provider meaning that you don’t need a designated area specific to the phone system. This is great for budding businesses and SMEs. |
| Set-Up | When it comes to a traditional PBX system, your business will be in charge of the system’s overall installation. | A Cloud-based PBX does not usually require any installation. The provider will send phones out preconfigured and access to phone system features, for example call pickup, is automatic. |
| Usage | When you have a traditional PBX, you may need to remove or add extensions, and typically this does require training. Problems may occur if you don’t have any staff experienced with technology. | With a provider maintaining the system for your business, things such as adding or removing extensions can be done swiftly by experts. |
January 5, 2022 | Callum Douglas - Byrnes
We’re kicking off 2022 with a major revamp to the Incoming Calls section, bringing it in line with the look and feel of our newer pages. In addition to new user interface updates, read this guide to discover brand new features and learn how to use them. Incoming Calls front page To improve our user […]
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June 12, 2018 | Mimi Dlodlo
If there’s one thing a call centre relies on, it’s voice communication. If your business’s communication with customers or recruits aren’t up to par, you could very well find yourself losing money. And who wants that? No one, therefore, why risk losing money with a subpar phone system?
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May 11, 2018 | Mimi Dlodlo
Whether you run an estate agency or salon, speaking to your customers is arguably the most important part of your business and any business to be truthful. Moreover, communication doesn’t just end between you and your customers; you need to speak to suppliers, partners, recruits and so much more!
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