Case Study - Multi Site Organisation
Company A has three sites throughout the UK that were in operation during standard UK working hours 9am-6pm. Each site has existing traditional PBX systems and a combination of ISDN and analogue phone lines.
Case Study - SIP Trunking with Avaya IP Office
2010-04-27 | 0 Comments | by Tom Beech
Personal Audit Systems has an existing Avaya IP Office 500 system which was connected to ISDN2e circuits. The peak period of their business is at the end of the UK Tax year and during this time additional capacity is needed to take a higher volume of both incoming and outgoing calls. They did not want to completely abandon their existing PBX as they had put time and effort into this system and integrating it with their in house systems.
Case Study - Call Centre
2010-04-27 | 0 Comments | by Tom Beech
The client required a solution which allowed for calls to be handled within multiple countries and consequently multiple time zones. The two countries in question were the United Kingdom and the United States of America. The brief required the use of IVR (Interactive Voice Response) and multiple dial-plans.
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